Customer Experience Training

This is for anyone in a company who interacts with customers

  • Around 70% of buying decisions are now made before any contact is made with the company
  • It is vital therefore that all potential customers are handled really well – especially those who visit or phone in.
  • This is a company focused programme designed to ensure marketing messages match the actual customer experience
  • It is highly interactive and designed to have people across all areas of the company working together
  • The outcome will be an agreed number of actions to be implemented to help transform the customer experience
  • Programme delivered in half a day
  • Programme Fee £770+vat (excludes travel and any accommodation needed)