This is for anyone in a company who interacts with customers
- Around 70% of buying decisions are now made before any contact is made with the company
- It is vital therefore that all potential customers are handled really well – especially those who visit or phone in.
- This is a company focused programme designed to ensure marketing messages match the actual customer experience
- It is highly interactive and designed to have people across all areas of the company working together
- The outcome will be an agreed number of actions to be implemented to help transform the customer experience
- Programme delivered in half a day
- Programme Fee £770+vat (excludes travel and any accommodation needed)